Patrick Holmes

Patrick Holmes

Head of Cloud Delivery · Infrastructure & Security Tribe

Working at Sky Betting & Gaming since 2016

Member of the Infrastructure & Security Tribe, responsible for the operational delivery of the SBG cloud platforms and infrastructure services

Articles by Patrick

Lessons Learned for Incident Commanders

Incident command is a reasonably new area of focus for SBG. In a nutshell we have a nominated technical person known as the Incident Commander (IC) who gives direction in order to resolve an incident and restore service as quickly as possible.

This blog post contains some of the insights and ‘lessons learned’ by our teams from their experiences in live incidents and exercises (known internally as fire drills) as they work to improve their skills and reduce our Mean Time To Resolution


Patrick Holmes


Incident Response


13 minute read